FAQs

1. What payment methods do you accept?

At our website, we offer you a range of convenient payment methods to ensure a seamless shopping experience. You can securely make your purchase using various options such as credit card, PayPal, or direct debit.

We understand the importance of flexibility when it comes to paying for your desired products, and that's why we've made sure to provide you with these trusted and widely-used payment methods. Whether you prefer the ease of using your credit card, the security of PayPal, or the convenience of direct debit, we've got you covered. Choose the payment option that suits you best and enjoy shopping with peace of mind.

We want you to be completely satisfied with your purchase. If for any reason you need to return an order, we've made the process simple and hassle-free. Just follow these easy steps:

  • Contact our friendly customer support team within 30 days of receiving your order to initiate the return process. You can reach us via email, phone, or through our website's live chat.
  • Our team will guide you through the necessary information, including providing you with a return authorization number and any specific instructions.
  • Carefully package the item(s) you wish to return, ensuring they are in their original condition and packaging. Remember to include all accessories and documentation that came with the product.
  • Attach the return authorization number clearly on the package and ship it back to us using a reliable shipping service of your choice.
  • Once we receive the returned item(s), our dedicated team will inspect and process the return promptly.
  • Depending on your preference, we will either issue a refund to your original payment method or provide you with store credit for future purchases. Rest assured, we will do our best to accommodate your needs.

If you have any questions or need further assistance throughout the return process, please don't hesitate to reach out to our helpful customer support team. We value your satisfaction and will work diligently to ensure a smooth return experience.
Unfortunately, returns are not free of charge. The cost of returning an item is the responsibility of the client. We recommend using a reliable shipping service with tracking to ensure the safe and timely return of the product.

We apologize for any inconvenience this may cause, but please be assured that we strive to offer high-quality products and exceptional customer service to make the overall shopping experience worthwhile.
Thank you for visiting our website! We understand that timely delivery is crucial when making a purchase, and we strive to provide accurate shipping estimates. If the items you are interested in are currently in stock, our standard shipping time is typically 3-5 days. However, for out of stock items, the shipping duration may vary and could take anywhere from 3 to 8 weeks. We apologize for any inconvenience this may cause, but rest assured, we are committed to keeping you updated on the status of your order and ensuring a smooth delivery process. Your satisfaction is our top priority, and we appreciate your patience and understanding.

We value your feedback and inquiries and are always here to assist you. There are several convenient ways to get in touch with us.

  • You can reach us via email at sales@treske.com.au
  • By phone at 1300853942
  • You can utilize our online chat feature located in the bottom right corner of your screen for immediate assistance.
  • If you prefer, you can also click on the "Contact Us" option in the About section of our website menu.

We are committed to providing exceptional customer service and look forward to hearing from you soon.

We understand that sometimes issues arise, and if you have not yet received your order, we are here to help. Firstly, please ensure that the estimated delivery time has passed, as delays can sometimes occur. If the expected delivery date has already passed, we recommend checking the tracking information provided in your order confirmation email. If you are still unable to locate your package or have further concerns, please don't hesitate to contact our customer support team. They can be reached via email at sales@treske.com.au or by phone at 1300853942. Rest assured, we will do everything we can to resolve the issue promptly and ensure your satisfaction.
At Treske Pty Limited, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns policy. You may return your item within 30 days of delivery, as long as the goods are in a re-saleable condition. This means they must be unused, in their original packaging, and free from any damage or signs of wear. <

To initiate a return, please contact our customer support team via email at accounts@treske.com.au or by phone at 1300853942.

We will guide you through the process and provide you with a return authorization number. Once we receive your returned item and verify its condition, we will issue a refund or exchange according to your preference.

Please note that any shipping charges incurred for the return will be at your own expense. Your satisfaction is our top priority, and we strive to make the returns process as easy and convenient as possible.

At Treske Pty Limited, we stand behind the quality of our products. In the rare event that you receive a damaged or faulty item, we will gladly assist you in resolving the issue. All our products come with a minimum 12 months warranty, ensuring your peace of mind. If the faulty product is within the manufacturer's warranty period, you can make a claim by emailing us at accounts@treske.com.au.

Please provide the equipment's serial number and a copy of the original invoice. Our dedicated team will guide you through the warranty claim process and work towards a prompt resolution.

We value your satisfaction and strive to provide the highest level of support for any potential product issues.