FAQs

⚡ UPS Buying & Maintenance FAQ

🔍 General Questions

Q1. What is a UPS and why do I need one?
A UPS (Uninterruptible Power Supply) provides backup power during outages and protects against power fluctuations. It ensures your equipment stays online, preventing data loss and hardware damage.

Q2. How do I choose the right UPS?
Start by calculating your total power load (in VA or kW) and determine how long you need backup power. Consider your equipment type, environment (home, office, industrial), and whether you need features like remote monitoring or compact size.

Q3. What types of UPS systems are there?

• Standby (Offline): Basic protection for home/small office use.

• Line-Interactive: Mid-tier option with voltage regulation.

• Online (Double Conversion): Premium protection, ideal for mission-critical systems.

Q4. How much runtime will a UPS give me?
It depends on the connected load and battery capacity. Most product pages include estimated runtimes under typical loads.

Q5. Should I consider Lithium-ion UPS batteries?
Yes, especially for edge environments or critical operations. Lithium-ion batteries offer longer life, faster recharge, higher temperature tolerance, and reduced maintenance—though they cost more initially.

⚙️ Installation & Setup

Q6. Can I install a UPS myself?
Small, plug-and-play models are easy to install. For larger, hardwired systems, we recommend professional installation for safety and performance.

Q7. Where should I position my UPS?
Install in a dry, well-ventilated, and accessible location. Avoid direct sunlight, heat sources, or areas prone to dust and moisture.

Q8. Do UPS units need ventilation?
Yes. Proper airflow prevents overheating. Never block vents or stack equipment directly on top of the UPS.

🛠 Maintenance & Performance

Q9. How often should I test my UPS?
Run a self-test every 3–6 months. For business-critical applications, regular load testing and professional checks are recommended.

Q10. What’s the battery lifespan?

• VRLA (Lead Acid): 3–5 years

• Lithium-ion: 8–10 years
  Battery life depends on usage, temperature, and maintenance routines.

Q11. Can I replace the UPS battery myself?
Yes, most smaller UPS units support DIY battery replacement. Always refer to the user manual or contact support for guidance.

Q12. How do I know if my battery needs replacing?
Watch for reduced runtime, warning alarms, failed self-tests, or visible swelling/leakage on the battery.

🔧 Troubleshooting & Monitoring

Q13. Why is my UPS beeping?
Frequent beeping usually means the UPS is on battery, the battery is low, or there’s a fault. Check the display or consult the manual for error codes.

Q14. Can I monitor my UPS remotely?
Yes. Many UPS models offer network cards or software for remote monitoring via web browser or SNMP tools.

Q15. What should I do during a long power outage?
Shut down non-essential devices to extend battery life. After power returns, allow the UPS to recharge fully before use.

🛡 Warranty & Support

Q16. What’s covered under warranty?
Typically, warranties cover defects in materials and workmanship. Battery warranties may vary by type and model—check specific product documentation.

Q17. Do UPS systems need regular service?
For high-dependency environments, yes. Regular service ensures battery health, system integrity, and up-to-date firmware.

❓Still have questions?

Reach out to our support team for personalised advice on choosing, installing, or maintaining your UPS system. We're here to help.